GENERAL QUESTIONS

What is the definition of a main residence? The property where your client and their family normally reside and that is furnished for normal occupation.

How do I make a change to my client’s policy in the future? Please call the Confidas team on 020 8603 7157.

I am trying to get a quote but your database will not recognise my client’s address. What should I do? Our system relies on a house number or name and full postcode, which we check via the Royal Mail registered address listing. Our database is updated every six months and should therefore be able to recognise your address. We are aware that there are a small number of properties, which for a variety of reasons; do not appear on our site. We are currently working to eliminate this problem. If you require a quote urgently please call us on 020 8603 7157.

What if I want my client’s policies to start on different dates? Please call us on 020 8603 7157 so we can set up your client’s policies to start on different dates.

Do I get a discount for multi-products? Yes we offer a discount if you combine cover for more than one product with Confidas.

How do I contact the Confidas team? Please call us on 020 8603 7157 or email us at insurance@confidas.co.uk. Our lines are open Monday to Friday from 0830 to 1730.

How does my client make a claim? Please call us on 020 8603 7187. Our lines are open Monday to Friday from 0830 to 1730. Outside of these hours your client’s call will be directed to our out of hours team.

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